Provide responsible service of alcohol (RSA)

Course Overview

PLEASE NOTE: From 1 July 2021, the only recognised Responsible Service of Alcohol (RSA) training course accepted in Victoria will be the nationally accredited RSA qualification (SITHFAB021) obtained via online or face-to-face from a VGCCC approved Registered Training Organisation (RTO).

The only accepted RSA certificate will be the VGCCC branded certificate, that will be issued by an approved RTO. You will need to provide this to your employer as evidence you have completed a Victorian approved course.

This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings.

This unit, therefore, applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service including promotional service and supply of alcohol in licensed premises.

Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives.

The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

Certification requirements differ across states and territories. In some cases, all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

You need to complete an RSA refresher course every three years to maintain your training requirements.


National recognition

On successfully completing the training and assessment you will be issued a Statement of Attainment issuing you the unit of competency

SITHFAB021 Provide responsible service of alcohol

This unit of competence is nationally recognised and provides individuals with a valuable outcome that is recognised throughout Australia.

Delivery and Duration

The course is delivered over one day (6.5 hours – including a half hour break).

Delivery of this course will be trainer led and delivered over one day of face-to-face training in a classroom setting combined with skills practice and assessment in a simulated workplace environment.

This class consists of six (6) hours

  • 4 hours of theory delivery
  • 2 hours assessment time.


All courses are carried out by highly skilled and fully trained individuals who’ve had first-hand experience working in the Hospitality and Security industry.

Commencement Dates

Courses dates and times do vary. Please visit our website to view the current course calendar:


Training is delivered at AET office which is located at:

  • Suite 2, Level 12, 190 Queen Street,
    Melbourne VIC 3000

Fees and Charges

Information about fees and charges is provided in the Schedule of Fees and Charges which will have been included in your pre-enrolment information package.

The Tuition fee is:

  • 6.5 hour Course – $70.00 per person

Please refer to the Schedule of Fees and Charges as it contains important information about related charges and our refund policy.

Confirmation of Attendance

A learner’s position on the course will only be confirmed upon a completed enrolment form and the payment of your tuition fee.

Numbers are limited, so confirmed enrolments will only be able to attend on the day of training.

Course Materials

Learner training is supported through the provision of quality learning materials and resources. 

All equipment and consumables are supplied as part of the course.

Pre-Requisites/Entry Requirements

  • There are no pre-requisites for this course identified within the industry training package.


Australian Employment Training do require learners to meet the following entry requirements:

  • Learners must be aged 18 years or older
  • Photo Identification is required to be sighted prior to course commencement
  • An Australian residential and postal address.


Competent in written and spoken English:

  • Students must successfully complete a language, literacy and numeracy (LLN) assessment prior to starting the course.

Unique Student Identifier

A USI must be supplied to Australian Employment Training upon enrolment and prior to being able to issue a National Recognised Qualification.

How will you be assessed as competent?

Our highly experienced and fully trained personnel will provide students with a hands-on approach in simulated workplace environments to help students understand the concepts they’re attempting to learn.

The assessment in support of the unit of competency requires the learner to complete a written knowledge assessment and then demonstrate their applied knowledge and skills during a practical performance assessment demonstrating your skills to provide responsible service of alcohol.

The learner must answer all the written knowledge questions correctly. There is the opportunity for this knowledge assessment to be conducted verbally if the learner requires this level of support.

Knowledge—you will learn and be assessed on:

  • How to follow the principles of responsible service of alcohol
  • How to assist customers to drink within appropriate limits.
  • How to assess alcohol affected customers and identify those to whom sale or service must be refused.
  • How to refuse to provide alcohol

Course Completion

Upon successful completion of this training, there is no guarantee of work. Each student must apply for employment and be assessed by the employer. 

Our responsibility

Australian Employment Training is responsible under the National Vocational Education and Training Regulator Act 2011 for the quality of the training and assessment being delivered in this course and for the issuance of all AQF certificates.

Please refer to the AET – Learner Handbook for further information on all student rights and obligations.  This document must be read in conjunction with the AET – Schedule of Fees & Charges and USI Fact Sheet.

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